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IT Partners’ Engaged and Effective Support Helps Primary Care Network to Simplify IT

Grande Praire Primary Care NetworkAs a long-time IT support provider for businesses in Grand Prairie, IT Partners is proud to continue to offer an unbeatable level of service. Our comprehensive range of technology solutions and commitment to highly-engaged and tailored support has allowed to us to grow as a business, expand our network of valued clients, and further improve the quality and focus of our service year after year.

One of our oldest and most valued clients is Primary Care Network (PCN), a local healthcare organization that connects family physicians with Alberta Health Services. In our time serving them, PCN has come to value our dedicated and personal approach, which provides them with a number of benefits:

  • Monthly meetings that help them to form detailed strategies for the future of their business’ technology, helping them to stay well ahead of technology refreshes, license expirations and more.
  • A dedicated liaison between IT Partners and PCN that helps to minimize the number of calls and instances of repeat support requests from their staff.
  • A proactive approach to support that greatly decreases the number of IT issues that PCN deals with, as opposed to break/fix models, or basic HelpDesk support service offered by local competitors.
  • Full management of PCN’s vendors in problem-solving initiatives and support requests.
  • Highly engaged Virtual CIO services that help to streamline their budgeting and planning processes, which makes it all the easier for them to bring new proposals to their board for approval.

Download our case study with Grande Prairie PCN.  Click Here.

IT Partners’ dedicated and attentive support helps to make many business processes more efficient for PCN. This unparalleled level of engagement is the true differentiator of IT Partners’ services, in that our in-depth understanding of the client and their needs helps us to provide support that has a positive effect on business processes that extend beyond simple daily IT issues.

To learn more about our managed services offering, get in touch with the IT Partners team today at (780) 513-4455 or info@itpartners.ca