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I.T. Service & Support Consultant

The I.T. Service and Support Consultant role focuses on resolving challenging business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to clients requiring IT support Alberta. The successful candidate will provide on-site, telephone, and remote support for a dynamic group of I.T. Partners clients. A background in implementation is required. 

Position: I.T. Service and Support Consultant
Location: Grande Prairie and Area
Contact: careers@itpartners.ca

Position Responsibilities:

  • Work at high level in a consultative approach with a wide variety of leading edge clients seeking managed IT services Grande Prairie.
  • Troubleshoot and support Microsoft Windows SBS, 2008, and 2012 in multiple client environments
  • Troubleshoot and support Microsoft Exchange 2010 and 2013 in multiple client environments
  • Troubleshoot and support standard desktop operating systems, and standard desktop applications (Microsoft Office, Antivirus, etc)
  • Efficiently troubleshoot infrastructure issues (network connectivity, printing, internet)
  • Deploy, troubleshoot, and support Office 365
  • Demonstrate time management skills by prioritizing and executing tasks in a high-energy environment
  • Deal effectively with all levels of clients and team members
  • Exceed client expectations while working under pressure

Candidate Requirements:

  • Minimum of 3 years experience in a similar role
  • Knowledge and experience with Windows Server environments (including Active Directory, Exchange, SQL, Microsoft Office, etc)
  • Knowledge and experience implementing computers and network architecture (desktops, switches, routers, printers)
  • At Least one I.T. certification (MCSE/MCITP, CCNA, etc)
  • Strong organizational skills with excellent attention to detail
  • Strong time management skills
  • Experience working in a team-oriented, collaborative environment
  • Effective / proven communication skills

Preference will be given to candidates who demonstrate the following:

  • Oil & Gas and/or financial application background
  • Consultancy/Professional services background
  • At least one I.T. certification (i.e. MCP, MCSE, CCNA etc)

Remuneration for this role will be based on the successful applicant’s qualifications and experience.  Additionally, I.T. Partners offers a family health benefits package, continuing education fund, and a highly positive employee work culture. The successful candidate will have a strong alliance with I.T. Partners Corporate Principles and Values.