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I.T. Service and Support Help Desk Technician

The I.T. Service and Support Help Desk Technician role focuses on resolving challenging business and technical issues to clients needing IT services company Alberta. The successful candidate will provide telephone and remote support for a dynamic group of I.T. Partners clients and a background in a similar role is required.

Position: Help Desk Technician
Location: Grande Prairie and Area
Contact: careers@itpartners.ca

Position Responsibilities:

  • Work at high level in a consultative approach with a wide variety of leading edge clients
  • Troubleshoot and support Microsoft Windows SBS, 2008, and 2012 in multiple client environments
  • Troubleshoot and support Microsoft Exchange 2010 and 2013 in multiple client environments
  • Troubleshoot and support standard desktop operating systems, and standard desktop applications (Microsoft Office, Antivirus, etc)
  • Efficiently troubleshoot infrastructure issues (network connectivity, printing, internet)
  • Deploy, troubleshoot, and support Office 365
  • Demonstrate time management skills by prioritizing and executing tasks in a high-energy environment
  • Deal effectively with all levels of clients and team members
  • Exceed client expectations while working under pressure

Candidate Requirements:

  • Minimum of 1 years’ experience in a similar role
  • Knowledge and experience with Windows Server environments (including Active Directory, Exchange, SQL, Microsoft Office, etc)
  • Knowledge and experience implementing computers and network architecture (desktops, switches, routers, printers)
  • Preference to candidates who possess at Least one I.T. certification (MCSE/MCITP, CCNA, etc)
  • Strong organizational skills with excellent attention to detail
  • Strong time management skills
  • Experience working in a team-oriented, collaborative environment
  • Effective / proven communication skills

Preference will be given to candidates who demonstrate the following:

  • Oil & Gas and/or financial application background
  • Consultancy/Professional services background
  • At least one I.T. certification (i.e. MCP, MCSE, CCNA etc)

Remuneration for this role will be based on the successful applicant’s qualification and experience. Additionally, I.T. Partners, a managed IT services Grande Prairie company, offers a family health benefits package, continuing education fund, and a highly positive employee work culture. The successful candidate will have a strong alliance with I.T. Partners Corporate Principles and Values.